Today I had the opportunity to attend a "Keys to Excellence" seminar at UVU from the Disney Institute. It is a crash course in management and business, Disney style. It was a wealth of information that will take me several days to spin around and digest. Disney is a great company to model customer service and employee retention after. The only thing that could have been better would have been attending AT Disneyland!
Thursday, April 16, 2009
Advice from a MOUSE?
Today I had the opportunity to attend a "Keys to Excellence" seminar at UVU from the Disney Institute. It is a crash course in management and business, Disney style. It was a wealth of information that will take me several days to spin around and digest. Disney is a great company to model customer service and employee retention after. The only thing that could have been better would have been attending AT Disneyland!
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1 comment:
Wow, that sounds awesome. I hope you pass along any gems of knowledge you received...
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